Privacy Policy

Effective Date: September 11, 2026

Montana Timberline Firewood ("Montana Timberline Firewood," "we," "us," or "our") respects your privacy. This Privacy Policy explains how we collect, use, and protect information you provide when doing business with us, using our website, or communicating with us by telephone, text message, email, or in person.

Information We Collect

We may collect information including:

• Your name or business name
• Mailing or physical address
• Telephone number
• Email address
• Vehicle and trailer information, including license plate information
• Purchase, order, pickup, delivery, and transaction information
• Account and payment-related information
• Communications you send to us, including SMS/text messages
• Other information you voluntarily provide to us

How We Use Your Information

We may use your information to:

• Process and maintain customer orders and transactions
• Communicate with you regarding purchases, orders, pickups, deliveries, trailer drop-offs, payments, or account activity
• Notify you when an order or trailer is loaded and ready for pickup
• Respond to questions and customer-service requests
• Maintain customer and transaction records
• Operate and improve our business, website, and customer-service systems
• Meet legal, accounting, regulatory, and recordkeeping requirements

SMS/Text Messaging Program

Montana Timberline Firewood offers an optional SMS/text messaging program for customers who voluntarily provide a mobile telephone number and expressly consent to receive messages from us.

SMS messages are limited to transactional and customer-service communications related to the customer's dealings with Montana Timberline Firewood Messages may include order and transaction updates, trailer drop-off and loading-status notifications, notifications that an order or trailer is ready for pickup, pickup or scheduling information, payment or account-related information, and responses to customer-service inquiries.

Message frequency varies based on your transactions and communications with Montana Timberline Firewood Message and data rates may apply.

You may opt out at any time by replying STOP. After opting out, you may receive one final confirmation message. For assistance, reply HELP or contact us using the information below.

Consent to receive SMS messages is voluntary, is provided separately from any purchase, and is not a condition of purchasing goods or services from Montana Timberline Firewood

We retain records of SMS consent as reasonably necessary to document when and how consent was provided and to honor opt-out requests.

Mobile Information and SMS Consent

We do not sell, rent, share, or transfer mobile phone numbers, SMS opt-in information, or SMS consent to third parties or affiliates for their marketing or promotional purposes.

Mobile information and SMS consent are used only to provide the transactional and customer-service communications described above and to operate the systems necessary to provide those communications.

We may disclose information to service providers that perform services on our behalf, such as telecommunications and technology providers, only as necessary to provide those services and subject to appropriate confidentiality and data-protection obligations. SMS opt-in data and consent are not provided to such parties for their own marketing or promotional use.

Sharing of Other Information

We do not sell your personal information.

We may disclose information when reasonably necessary to operate our business, process transactions, provide requested services, comply with law or legal process, protect our rights or property, or work with service providers acting on our behalf.

Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, disclosure, alteration, or loss. However, no electronic transmission or storage system can be guaranteed to be completely secure.

Data Retention

We may retain customer, transaction, and communication information for as long as reasonably necessary for business, accounting, legal, regulatory, and recordkeeping purposes.

Your Choices

You may contact us to request that we update or correct personal information we maintain about you.

For SMS communications, you may withdraw your consent at any time by replying STOP to a Montana Timberline Firewood text message.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated effective date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, contact: